FAQ's + T&C's

Hello! Hello! Thank you for stopping by to check out my info on shipping, returns and payments!

Shipping:

Orders are dispatched twice weekly. Shipping days are currently Tuesdays and Thursdays, this may vary at times due to unforeseen circumstances.

Please make sure your shipping address is correct. If it is incorrect please promptly send me a facebook message to my business page to correct it. If your parcel gets posted and then returned to me because your address wasn't correct all fees the post office charges me will be passed on to you as will the cost of posting the parcel to the right address.

All orders within Australia are usually shipped in a regular postage satchel with tracking number. For our smaller sized props (for example wraps, headbands, bonnets and rompers sets), we use Australia Post pre-paid satchels 500g, 3kg & 5kg.Once your parcel has been shipped, I cannot be held responsible for it.

All orders valued at over 130.00 will be shipped with signature on delivery.

International Customers:

Are you an international customer? (We are an Australia based business) If so please take in to consideration that International shipping can NOT be automatically added at the checkout. If you would like a shipping quote, please contact us at sweetnessandcoau@gmail.com or via our FB business page using the message button. If you place an order prior to contacting us regarding shipping, you will be invoiced for shipping which must be paid before products are dispatched. If you pay for your order before obtaining a shipping quote and you then find that the shipping cost is too high, you can cancel your order and a full refund will be provided.

Sweetness & Co will not be held responsible for any customs or other fees incurred for international shipping.

Returns and refunds:

I do not offer returns or exchanges for change of mind, I am a small handmade business after all. 

I do the best I can to describe my creations as accurately as possible.

My creations are of a handmade nature and will have variances in size, colour, weight, shape and texture. Sometimes pieces can fall off and this is part and parcel of the unique nature of being handmade. Refunds are not offered on variances occurring in items.

 

Happy Shopping!

 

Emma -Sweetness & Co